Tektronix, a provider of video quality monitoring solutions, announced that General Communication (GCI), Alaska's largest integrated telecommunications provider, has selected the Tektronix Medius Video Quality Monitor, together with Sentry Edge monitors, to help ensure a quality viewing experience for its customers.
GCI aims to deliver a high-quality viewing experience to its video customers and is continuing to invest in technology enhancements and upgrades across its network, backed by service level agreements (SLA) for uptime and responsiveness, to help achieve this.
To document quality improvements delivered by these enhancements, GCI required a network monitoring and reporting solution and after evaluating a number of products selected the video quality monitoring solution offered by Tektronix.
When network problems such as video or audio interruptions occur, Tektronix's Medius monitoring solution provides call centre operators with a single interface showing consolidated status alerts across GCI's network. As a result, when customers call in operators can see the reason for the call, confirm that the problem exists and advise customers on the repair status.
Tektronix noted that the accurate monitoring and reporting provided by its solution compared well with the alternative solutions considered by GCI, with one system unable to monitor audio, another unable to alarm on actual quality of experience (QoE) problems, instead producing a stream of false positives.
Following the satisfactory performance of the Medius deployment at its primary headend, GCI now has plans to deploy both the Medius and Sentry systems in a number of additional locations, including the cities of Juneau and Fairbanks.
Recently, GCI announced the launch of a fibre-based gigabit broadband service in Anchorage, and stated its intention to expand the service offering across Alaska over the next few years. Earlier this year, it announced it had selected Ericsson solutions to roll-out LTE service in the oil and gas producing area of Alaska and separately that it would upgrade its network to deliver 3G mobile services in rural parts of the state.